Infinity's Outsourcing FAQ

Outsourcing Projects

What kinds of projects are usually outsourced?

In theory, it's possible to outsource any IT project, even database administration. In practice, businesses usually prefer to keep network and database administration in house and to outsource such projects that would allow them to concentrate on their core activities. This is true for outsourcing both to domestic and offshore vendors.

Does outsourcing mean losing control over the entire project?
It's true that an outsource service provider is supposed to take control - at least in part - over the project, and their key personnel should manage all of the daily affairs. Don't' get scared: after all, you're interested in the final result, so let your vendor achieve it any old way they want. The tools that will help you gain your ends in this situation are the product specification, project plan, milestones, and deadlines.

Cost Reduction: Get the job done for less

1. How can I save money by outsourcing my work to an Indian Soft ware Development company?
The cost of living in India is much lower than in most Western countries. Salaries are about 20%-30% of what they are in North America and Europe . Thanks to low overheads, we are able to offer rates that are nearly 80% lower than International rates. Many nationally known consulting companies charge excessive fees to act as middlemen or staffing brokers. Often, this will cost your company 100% more than local and regional technology staffing providers. You can break free of the cycle and go directly to their personnel staffing source: Infinity provides the same qualified technology professionals at a fraction of the cost.

Mode of Communication :

2. How do I send my work to you?
Email: If your documents are already in a digital format [e.g. Scanned photographs, MS Word Documents, Text Files], then the fastest way to send it to us would be via email.
Courier: To send us paper documents etc.., the best method would be via reliable couriers like DHL, which takes approximately 4 days to reach us.
Standard Mail: This reaches us in around 8-9 days.
FTP (File Transfer Protocol): This happens instantly.

3. How do we communicate?
We can communicate by Email, Instant Messenger or via a private Extranet.

Mode of payment

Advance Payment: Projects are normally started upon receipt of an advance payment. The amount will depend on the demands and needs of each project.

How and Where to Pay: We will provide the information so that you can wire payments to our bank or mail a check to our bank. Wiring is the normal means by which most International businesses make their payments.

Payment Schedule: Payments must be made within three working days of receiving the e-mail invoice. We would greatly appreciate a notification on the day when the payment is wired via you.

Hourly Rates: Some projects are billed by the hour. We expect payment at the end of a billing period rather than at the end of a phase of work.

Location

4. Where are you located?
Infinity Informations is located in New Delhi , the capital of India and that allows us to develop quality applications at significantly lower cost in comparison with USA or Europe . We undertake a lot of offshore development work and have our strategic alliances in Los Angeles and New York .

Time Zone Difference

5. What is the Time Zone Difference?
India is 5:30 hours ahead of GMT.
Time Difference between India and the United States [Eastern Time] - [ India is 10:30 Hours ahead of EST].
Time Difference between India and Europe - [ India is approx. 5:30 Hours ahead].
Time Difference between India and Middle East/East Africa - [ India is approx. 2:30 Hours ahead].
Time Difference between India and Australia - [ India is approx. 4 Hours behind].
For current time in India , visit www.worldtimezones.com

Main customers

6. Who are your main customers?
Infinity Informations offers customized software applications on a worldwide basis. We specialize in software development outsourcing, Web marketing, E commerce solutions and are expert in dealing with foreign customers from USA , Europe , Middle East and Australia .

Language of communication

7. What is the language of communication with your team members?
English is the language of both communication with our customers and all documentation. We, at Infinity, have a team that is well fluent in English.

Complex software projects

8. Do you have any experience with complex software projects?
Infinity has worked on many complex software projects. Our competent software team has delivered some major software projects after months of research and comprehensive quality testing phase. You can get more information on such projects in Case Studies section.

Quality Assurance

9. How can you prove that your software is of high quality and reliability?
Quality is the most essential asset in our workflow. We implement the Software Quality Assurance (SQA) process that addresses the quality assurance needs at every phase of the development cycle. Our QA team has developed a focused quality control checklist. In addition, we also have a comprehensive Quality Testing Checklist which ensures that every solution delivered by Infinity measures up to the highest possible international standards

10. Can you make preliminary evaluation of my project?
Fill in free request for quote form or send us your request by email. We will contact you as soon as possible. After analyzing your particular requirements, we will provide you with our free preliminary review.

11. Can we have long-term cooperation?
Our motto is customer satisfaction and we believe in long-term relationship with our esteemed business partners. You can expect a long-term cooperation with us as we not only strive for excellence in work but also help our clients in trouble shooting for any software related problem.

• Prototypes & Staged Deliveries
• Weekly Status Reports
• Comprehensive Bug Management
• Configuration Management
• Knowledge Management System

Infrastructure

13. What is your company staff?
The Infinity Team - comprises of a skilled, tech-savvy development team with 3 to 15 years' working experience; all the developers hold University degrees in applied mathematics and/or computer science. Most of them are fluent in English (written and spoken). We would like to emphasize the experience we have in recruiting, so our staff is really outstanding with valuable expertise at a competitive price.

14. Can you continue doing my project from any stage?
We can start a project from any stage; we can design, code, and test. We are experienced in continued development and performance tuning.

15. How do you monitor the time spent on a project?
First of all, we'll schedule the project and make preliminary assessments according to the specifications provided. The workload will be then submitted for your consideration. After sufficient study and negotiations between both sides, a reasonable schedule will be worked out, thus ensuring high quality as well as effectiveness. At this point, it's our job to follow the schedule strictly.

16. What is included into a typical software package provided by Infinity?
Usually a typical software package includes: Software product, Quality Assurance documentation, Technical requirements documentation and design documentation, User's Guide, Installation program and instructions, Documented source code and Maintenance instructions.

17. How can your customers monitor their projects?
Customers are able to monitor the progress of development and testing processes online. Reports are submitted to our customers by e-mail on a weekly basis; they include reports on the work done in the previous week and the work planned for the coming week. This ensures that you won't be faced with any sudden issues at the end.

18. Is project management included from your site?
All our projects include project management.

19. What about your Quality Assurance procedures?
The Quality Assurance team checks that the actual flow of the project conforms to specified documented processes, procedures, requirements and standards. These activities enable us to measure, assess and enhance the company's functions to ensure efficient performance and high quality project implementation.

20. How do you determine the project cost?
First of all we collect all the information about the project (we examine your requirements, specifications and interview your project team members). Then we analyze the information and provide you with our estimation.