News

Linux Services Bundle Launched by Novell

January 30, 2006

On Monday, Novell launched a Linux product, a Linux Services bundle, the aim of which is to help the small mid market customers and partners.

Novell, is bundling SUSE Enterprise Linux 9 with technical support and online training in one packaged offering at a discount price. The offering includes the Linux software, an online training module and technical support. It's a good offering for mid-market customers that don't sign enterprise licensing agreements but want one vendor for their support needs. Novell will continue to target its Linux Small Business Suite at small business customers with fewer than 100 users.

Novell promises 24-hour by 7-day telephone support for all issues related to product -- not just installation support -- with a guaranteed one hour response time, along with 24-hour by 7-day online support with four hour response time.

One Novell partner that has moved some Netware customers to Linux said the offering will address key concerns customers have when migrating from one legacy platform to SUSE Linux. He said the support cost is less expensive in the bundle than if customers bought support separately.

Source: crn.com